International Support Center


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Is Center



Requesting help: Please send us your personal und medical information. Send it to the ISC duly signed, either by mail or fax. The ISC requests 3 days for processing the information. The processing fees are 250€ and can be paid by international money transfer.

Sending your medical records: We will contact you and ask for further details of your medical history, previous tests and treatments that you have received. You will also be asked to send us your medical records and X-ray images relevant to your current medical problem.

Searching for the best doctors,: Your records will be analysed by the ISC's experts in collaboration with leading specialists from different medical centers. An objective assessment of your illness instead of obtained by combining the opinions of several experts. Based on this assessment, the best doctor and medical center will be chosen for you.

Treatment plan and cost estimate: Then, the ISC prepares a treatment plan and the appointments with accommodation and cost estimates for you, which you may receive by fax or e-mail. The ISC will suggest the doctor and medical center that it considers the best choice for the treatment of your illness. In order to save time and money, we advise you NOT to travel before everything is completely arranged for you.

Arriving in Germany: You will be welcomed at the airport by ISC staff. If you need assistance during the flight or at the airport, the ISC makes all necessary arrangements with the airline. Immigration and other formalities will also be taken care of by the ISC's staff. You will then be taken directly to the hospital by limousine or helicopter.

Hospital Stay and Treatment: During the hospital stay you will be treated by Germany's most experienced medical experts, most of them Professors of international reputation. The ISC's staff will accompany you to your medical appointments and tests to translate and explain the medical procedures. If you wish, a personal assistant will be assigned to you while you are in the hospital.

Discharge from the hospital: At the end of your hospital stay, the ISC takes care of all procedures. The ISC arranges your transfer from the clinic to the airport, all check-in and customs procedures at the airport as well as medical support during your flight back home if necessary.

Follow-Up: After your return home, the ISC forwards all medical records to your doctors at home, translates and communicates medical results. Additionally, it follows-up on the development of your health by staying in contact with you and your doctors, supplies necessary medication and medical equipment and arranges follow-up medical tests and treatment in Germany.

The ISC charges a one-time processing fee of 250 € for the initial search and the cost estimation.


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